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Article number: 920012

Winning with the right KPIs

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From strategy to execution; how performance indicators can help your organization

The pitfall that organizations repeatedly fall into is that, albeit well-intentioned and often unknowingly, they create barriers to the effective execution of strategy through Key Performance Indicators (KPIs).

Customers suffer as a result and much time is lost in fixing mistakes. KPIs do not lead to the desired performance improvement. The delusion of the day continues to rule. However, it doesn’t have to be that way. In this book you will read in concrete and practical terms how things can be done differently.

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Description

From strategy to execution; how performance indicators can help your organization

The pitfall that organizations fall into again and again is that - albeit well-intentioned and without often knowing it - they create barriers to effective strategy execution via Key Performance Indicators (KPIs). Customers suffer as a result and much time is lost in fixing mistakes. KPIs do not lead to the desired performance improvement. The delusion of the day continues to rule. It doesn't have to.

In this book you will read concretely and practically how things can be done differently. An innovative approach that has proven itself in practice. You will learn how to set up KPIs that do promote cooperation, serve your customers better and give you 'buttons' with which you can really steer and realize your ambitions.

Preview of the book
Pleasant and important reading for anyone who does not want to get caught up in the delusion of the day and does not want to lose sight of the customer!
- Rob Scholte, former MB and board member at Metro, Goodyear, Nestlé and Unilever

Specifications

ISBN139789462761001
LanguageEnglish
Type of bindingPaperback
Number of pages 167
Publisher Management Impact
First edition 1
Publication date 13-7-2018