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RPA technology has the potential to assist in the fields of healthcare and education
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RPA technology has the potential to assist in the fields of healthcare and education

High workload? Buy a robot!

Employees in education and healthcare sectors experience high workloads due to administrative burdens. The emerging robotic process automation (RPA) technology offers opportunities to alleviate these challenges.

The healthcare and education sectors are facing significant challenges due to high workloads. In the healthcare sector, 85 percent of employees experience daily personnel shortages, while in secondary education, a substantial 79 percent of teachers report high levels of work pressure. This critical situation has prompted educators to take proactive measures to address these issues.

In both the healthcare and education sectors, there is a growing demand for increased funding and workforce. While understandable, these measures alone may not be the sole solution to address the challenges at hand. An alternative approach worth considering is automation through robotics. Yes, you read that correctly: robotics. I believe that robot technology has the potential to significantly alleviate the high work pressures experienced by teachers and nurses.


It might feel strange, the idea of having robots in education or healthcare sectors. After all, these are fields that primarily involve human interaction. One would think that tasks in education and healthcare should not be left to algorithms, metal, and plastic. Therefore, I am not suggesting that robots take over the actual work of teachers or healthcare providers. What I am proposing is the use of RPA, robot technology that can help alleviate various auxiliary tasks.

RPA stands for Robotic Process Automation. It refers to software that takes over tasks from humans. You provide instructions to the robot on “how to do it,” and then this “electronic employee” takes over. Think of those pianos that play tunes automatically or a system that, with a single button press, dims the lights, ignites the gas fireplace, and plays suitable music for a romantic evening at home.

Administrative burden

RPA offers possibilities to automate administrative tasks, which would be beneficial for both the education and healthcare sectors. According to employees and stakeholders, one major cause of increased workload is the growing administrative burden. Healthcare and education professionals are being required to handle more and more additional tasks, resulting in less time for their core responsibilities of teaching students or caring for patients.

In education, the heavy workload appears to be resulting in a decline in quality. The educational inspection reports that student performance has worsened over the past twenty years. We are investing too much of our time in activities that do not benefit our customers. What are we actually doing?

No miracle cure

In education and healthcare, efforts are being made to find solutions to alleviate the high administrative burdens. In healthcare, the ministry and interest organizations (stakeholders) such as V & VN are collaborating to alleviate workload. They have declared war on unnecessary administration, which is a good idea! However, there might be room for further improvement. Stop unnecessary administration and automate important administrative tasks through RPA.

Of course, RPA is not a cure-all for all administrative burdens. A prerequisite for success is that the process to be automated is frequently occurring and clearly definable. Think of tasks such as processing registrations, storing (and communicating) examination results, or sending prescription requests. Or consider activities like registering (and communicating) daily recurring patient data, reading and processing invoices, or automatically verifying patient records or student data.

Increase quality

A robotized process offers significant advantages. It saves time and typically has fewer errors. Additionally, effectively administering important information can lead to higher quality information and targeted improvements in practices. So, it’s a win-win situation: with RPA, you can reduce workload and enhance the quality of care and education.

Therefore, it’s definitely worth exploring what RPA can do for your organization. If you need assistance in this regard, I (or one of my colleagues) am here to help.

Loes Melssen

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RPA technology has the potential to assist in the fields of healthcare and education

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