Various private and public organisations benefit from the advantages of customer value stream management every day. Customer thinking increases, work becomes result-oriented, attention is paid to the development and involvement of leaders and employees, the capacity for improvement increases and cooperation becomes more effective. Scroll on for all information on the iPM Method, iPM Implementation and iPM Guiding Principles!
integral Performance Management
Working together results-oriented
We are the inventor of customer value stream management and have developed the integral Performance Management method for this purpose. This method, based on best practices, has proven its value in private and public organisations such as education, healthcare, municipalities and housing associations. Organisations become more effective, successful and innovative, employees feel better about themselves and customer satisfaction increases. Even when we have left. These results are due to our unique view on customer value streams, team development and smart KPIs. Our people make the difference: they are personal, pragmatic and characterised by great execution power.
Effective cooperation
Customer value stream management
In the iPM Method, we focus on the primary customer processes (also known as customer value streams). Customer value streams are processes that start with the customer’s need* and end once the customer’s need has been met, with the delivery of a product or service. A customer value stream comprises all the steps the organisation goes through to meet the customer need, linking different departments. By linking KPIs to customer value streams rather than to individual departments, these departments work together towards common goals. This promotes effective cooperation, with each department (link) in the value stream knowing exactly how it contributes to fulfilling the customer need.
Every organisation has customer value streams, but often they are not recognised. The consequence is that they are not part of the management of organisations, while everyone knows that performance only really goes well when all departments in the customer value stream work well together.
How great would it be if all organisations really put the customer first and put customer value streams at the centre of their governance. To this end, we have developed a method applicable in all types of organisations: integral Performance Management (iPM). Curious? We’d love to tell you more!
*Wherever you read customer, you can also insert pupil, student, client, resident, inhabitant, or any other designation relevant to your organisation.
Data-driven steering and acceleration
Digitisation
After defining strategic goals, customer value streams and corresponding KPIs, the next step is to digitise processes and information. So that you can monitor and analyse your performance at a glance, and know which buttons to turn to really steer. Our KPI dashboards with clear visualisations give you this possibility.
We also support various customers with RPA (Robotic Process Automation), automating repetitive administrative tasks, for example for educational institutions. This not only increases efficiency, but also allows your employees to focus on more valuable work.
We offer comprehensive solutions in RPA, artificial intelligence (AI), visualisation of KPIs and data, and data analytics services. Our expertise extends across various industries, developing customised solutions to suit our customers’ specific needs. This not only helps you manage your data efficiently, but also optimises your business processes. By using the latest technologies and best practices, we ensure that your organisation becomes more agile and effective, ready for the future.
These businesses have already preceded you
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These educational institutions have already preceded you
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These health care organisations have already preceded you
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